Support
Welcome to Plus One Support
Contact Support
If you require assistance, please do not hesitate to contact our support team at any time. You can reach us via email at:
Email: support@plusonechinese.com
How to Get the Best Support
To help us provide you with the most efficient and effective support, please include the following information in your email:
A detailed description of the issue or question
Any relevant screenshots or error messages
Your account information (if applicable)
Steps to reproduce the issue (if applicable)
Account Deletion Guide
At Plus One, we prioritize your privacy and data security. If you wish to delete your account, please follow the steps below.
Steps to Delete Your Account
Sign In: Open the Plus One app and sign in with your account credentials.
Navigate to Profile Tab: Once signed in, go to the Profile tab by tapping the profile icon at the bottom right corner of the screen.
Delete Account: Scroll down to find the "Delete Account" button. Tap on it and follow the on-screen instructions to permanently delete your account.
Data Deletion and Retention
When you delete your account, the following types of data will be deleted:
Personal Information: This includes your name, email address, and profile information.
Usage Data: Any data related to your usage of the app, such as activity logs and preferences.
Content: Any content you've uploaded or created within the app, such as notes, posts, or messages.
The following types of data will be retained for a short period to comply with legal and regulatory obligations, and for internal auditing purposes:
Transaction Records: Data related to purchases or transactions may be retained for up to 90 days after account deletion.
Legal Compliance: Any data necessary to comply with legal obligations will be retained as required by law.
After the retention period, all retained data will be permanently deleted from our servers.
If you have any questions or need further assistance, please contact our support team at support@plusonechinese.com
Thank you for using Plus One!
Plus One Support Team